Privacy policy

YOUR PRIVACY IS IMPORTANT

Your use of this Website is subject to both this Privacy Policy and our Website Terms of Use.

This privacy policy applies to Poonami Australia Pty Ltd (referred to in this policy as “Poonami”, “we” and “our”) when collecting, using, disclosing and storing personal information related to an individual, such as customers. This privacy policy does not apply to the personal information of Poonami employees or contractors.

Your privacy is important to us, and Poonami is dedicated to protecting your personal information. Personal information is information or an opinion that does or could identify you.

We respect your right to privacy and are committed to observing the Australian Privacy Principles (APPs) in accordance with the Privacy Act 1988 (Cth) (Privacy Act).

This Privacy Policy explains how Poonami generally handles the personal information of our customers (referred to as “you or “your”) including information about how we collect, use, disclose and store personal information that you provide to us on our Website.

This policy also contains information about how you can access the personal information Poonami holds about you, how you can ask Poonami to correct your personal information and how you can make a complaint if you have concerns about how Poonami has managed your personal information.

You can find more information by contacting Poonami (please refer to the “How to Contact Poonami” section of this policy). If we change our personal information handling practises, we will update this policy on our website.

APPLICATION OF POLICY

COLLECTION OF PERSONAL INFORMATION

Poonami invites you to upload and collects (either directly or via its related bodies corporate) information that may include your personal information so that we can perform our functions or activities and offer or inform you about our services to you.

All such personal information will be handled appropriately and in accordance with the APPs.

Personal information includes things such as your name, phone number(s), postal address, email address and other personal information. The type of personal information we collect from or about you depends on your interaction with us and may include some or all of the following:

  • your name, title and gender;
  • contact details such as your home and postal address, telephone number and email address;
  • payment details such as credit or debit card number and expiry date; 
  • if you use our website, your geo-location, IP address, mobile telephone number, and details of how you use our website and any third-party sites that you have accessed from them;
  • our interactions with you such as any feedback, complaints, compliments, responses to market research, claims you have made, records of any correspondence and interactions with us and our staff (including online, by telephone or email and via social media); and

Depending on the transaction, if Poonami does not collect your personal information, we may not be able to provide you with our products. By uploading personal information to this Website, you consent to us holding, processing and generating such personal information in accordance with this policy and the Website Terms of Use.

How we collect your personal information

It is Poonami’s usual practice to collect your personal information directly from you. For example, you provide us your personal information when you purchase a product from our website or retailer, join our membership or subscription service, enter a competition, write to us or join our mailing list. 

USING AND DISCLOSING YOUR PERSONAL INFORMATION

Poonami uses and discloses your personal information that we collect (and share it with related bodies corporate) for a number of different purposes, including:

  • to identify and contact you and manage our relationship with you;
  • for marketing purposes: to tell you about things at Poonami that you may be interested in (such as updates, offers, events and competitions) via newsletters and other communications;
  • to manage and administer our services to you, including where applicable, your participation in our membership programs;
  • to conduct and improve our businesses and improve the customer experience;
  • to consider any concerns or complaints you may raise against Poonami; and
  • to comply with our legal obligations as required by relevant laws, regulations and codes of practice.

Disclosing your personal information

We understand how important it is to keep your personal information private. We will use and disclose your personal information for the purposes we collected it as well as purposes that are related, where you would reasonably expect us to. We will also disclose your personal information when:

  • you agree to the disclosure; or
  • the disclosure is required or authorised by law.

To the extent permitted by law, we may also disclose information about you to:

  • third parties who provide services to Poonami from time to time such as mail-house providers, customer research agencies, advertising agencies and our advisers; and
  • law enforcement bodies.

Marketing

Where applicable Poonami will use your personal information to contact you via mail, SMS, email, telephone or online to tell you about news, special offers, products and services that you might be interested in. We do this where you have consented to receiving such information or it is related to the purpose for which we collected your personal information. You will have no obligation to respond to such communications.

You can contact us to update your marketing preferences at any time and we will include an unsubscribe facility on all marketing communications sent to you. 

SECURITY OF PERSONAL INFORMATION

Poonami takes steps to protect the personal information it holds against loss, interference, unauthorised access, use, modification or disclosure and against other misuse.  

Your personal information is held on Poonami and/or its related bodies corporate premises and systems or offsite using trusted third-party providers.  We will not otherwise provide your personal information to any other person or organization without your consent. Our employees and service providers are required to maintain the confidentiality of any personal information held by Poonami.

Our security safeguards include:

  • staff training on their obligations with regard to your information;
  • ensuring appropriate data handling and security arrangements are in place when we disclose information or use third parties to handle or store data; and
  • destroying personal information when no longer required.

ACCESS AND CORRECTION OF YOUR PERSONAL INFORMATION

Subject to the exemptions contained in the Privacy Act, you may ask Poonami to provide you with access to the personal information that we hold about you. To do so, please contact Poonami (see the “How to Contact Poonami” section of this policy).

If Poonami has collected your personal information, it will provide you with a copy of it by email subject to verifying your identity.

A copy of your information will generally be made available to you within 30 days unless we are not required to give you access to your personal information pursuant to an exception in the Privacy Act. 

If you find that your personal information is inaccurate or out-of-date, please let us know. For further information about how to request access or changes to the information Poonami holds about you or to update your marketing preferences or unsubscribe please contact us (please refer to the “How to Contact Poonami” section of this policy). 

WEBSITES, DEVICES AND COOKIES

Where applicable, Poonami will also collect the following information from you:

  • the fully qualified domain name from which you accessed our websites, or alternatively, your IP address;
  • the web browser that you are using and the pages you accessed;
  • device ID number (MAC address);
  • the date and time you accessed each page on our websites;
  • publicly accessible social media posts and any personal information you allow us to collect by linking your account on our website with a third-party social-networking site including but not limited to Facebook, Twitter, or Google+; and
  • cookies which track your visits to our web sites (see below). 

Where applicable, we are collecting this information (and may use or hold this information) to provide, improve and develop our services to you and the customer experience. 

Poonami may use this anonymised data to inform our promotional and marketing strategies, as well as for research and profiling purposes including customer demographics, interests and behaviours based on personal information and other information provided to us. This research may be compiled and analysed on an aggregate basis, and we may share this aggregate data with our affiliates, agents and business partners. This aggregate information does not identify you personally. We may also disclose aggregated information in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.

How we use Cookies

A cookie is a small text file that can be placed on your device when you interact with online content (such as this website) that allows us to recognise and remember your browser ID. When you visit our site, cookies gather and store some information about the way you use our website.

Links

This Website contains links to other websites. Links to other websites may not remain current or be maintained. We are not responsible for the privacy practices nor the content of any linked website or of any link in any linked website.

MAKING A PRIVACY COMPLAINT

Poonami takes its obligations pursuant to the Privacy Act seriously. Individuals may complain about a breach of the Privacy Act by Poonami by submitting their complaint in writing to Poonami (using the address in the “How to Contact Poonami” section of this policy). 

Any complaint should set out in as much detail as possible, all the relevant particulars relating to the complaint, including why the individual says that Poonami has breached the Privacy Act. 

Upon receiving a written complaint, Poonami will acknowledge receipt of the complaint in writing within 7 days. Poonami will investigate the matters described in the complaint and then provide a substantive written response within 28 days from the date Poonami received the written complaint.

HOW TO CONTACT POONAMI

Individuals can obtain further information in relation to this privacy policy, or provide any comments, by contacting it:
Email: contact@poonami.com.au